Services

The OOAR offers guidance to students and members of the academic personnel.

The OOAR also receives the complaints of students and academics related to the rights established in the UNAM’s legislation.

It seeks for solutions within the University Legislation.

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Principles

Accessibility

Impartiality 

Confidentiality

Independence 

Gratuity

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Location

The OOAR is located on the 2nd Floor of Zona Cultural’s D Building (in front of Universum museum), Monday through Friday from 9 to 3 and 5 to 8, Monday - Friday 9 to 3 and 5 to 8:00.

Phone numbers: 56 22 62 20 to 22 and 01 800 062 862 6 (Free to call).

Email address: defensoria@unam.mx

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Legal basis

The Statute and the Rules of Procedure are the main instruments that regulate the OOAR, published in the UNAM’s Gazette published on June the 3rd, 1985 and August 11th, 1986. These instruments were complemented by the General Guidelines for Gender Equality in the UNAM, published on March 7th, 2013.

 

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Jurisdiction

The OOAR can hear about acts against the rights embodied in the University’s Legislation, except those acts of collective, labor or disciplinary nature. The OOAR also lacks competence to hear about acts related to academic evaluations and judging commissions or acts that happened more than 120 days before being presented to the OOAR, nor situations that use legal challenges or remedies established within the legislation.

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History

The OOAR is a university’s independent organ, created by the University Council to attend individual claims from students and members of the academic personnel regarding violations to the rights established in the University’s Legislation. The OOAR’s legal nature is that of an Ombudsman.

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