Frequently Asked Questions (FAQs)
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It is the independent organ in charge of receiving complaints submitted by UNAM’s students and members of the academic personnel, for alleged violations to the University Legislation.
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It receives individual complaints from UNAM’s students and members of the academic personnel, for alleged violations to the University Legislation. It may also exercise its jurisdiction ex officio.
The OOAR may carry out investigations and suggest solutions to the University’s authorities.
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The status of student is given to those selected by any of UNAM´s admission procedure who have also met all the administrative requirements and formalities. Those in the process of receiving a university title or degree are still considered students, as long as they fulfill the requirements stated in the University Legislation for such purpose.
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- Academic technicians
- Lecturer, Professor and research assistants
- Professors and researchers
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- In person. The party concerned must file a written complaint in the offices of the OOAR; or
- Through the Internet. Via Facebook and/or the OOAR’s e-mail address.
Note: In case of submitting via e-mail, the applicant must go to the offices of the OOAR to ratify his/her complaint in a maximum period of 8 days.
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A written complaint must contain the following data:
- The applicant’s full name;
- The student ID number, or if he /she is a worker, the employee number;
- Faculty, school, college, institute, center or organ where the applicant studies or works;
- Home address and telephone number to receive notifications;
- A description of the acts which allegedly violated the applicant’s rights;
- The rights the applicant alleges have been violated, requesting the Ombudsperson’s intervention.
- Any documents that support the petitioner’s complaint and
- The petitioner´s signature
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The OOAR is located on the second floor of building “D”, Outer Circuit of Ciudad Universitaria, in front of Universum Museum. Working hours are from Monday through Friday from 9 to 5.
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No. According to the OOAR’s legislation, all anonymous complaints must be dismissed.
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Yes. The OOAR may hear of acts and events that occurred in a maximum of 120 workdays (approximately 6 months) before the date the complaint is filed.
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No. All services are free.
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No. The OOAR is not a court.
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No. Filing a complaint to the OOAR does not interrupt any term or deadline for the exercise of any right with any authority because the Office is not a judicial authority.